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Q: When will the early access ticket presale begin?
A: The US and Canada presale will begin on Tuesday, June 6th at 10am Local Time. *Please note the UK and Europe presale took place on Wednesday May 17th and has since ended.
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Q: When will the early access ticket presale end?
A: The US and Canada presale will end on Thursday, June 8th at 10pm Local Time. *Please note the UK and Europe presale has already ended.
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Q: When will the general ticket on sale begin?
A: The US and Canada general sale will begin on Friday, June 9th at 10am Local Time. *Please note the UK and Europe general sale has already begun. Go to
pvris.com for the latest information.
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Q: How many tickets are we able to purchase per order during the early access?
A: All shows have a ticket limit of 4 per code.
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Q: What does "Local Time" mean?
A: For example, if we say "The early on sale starts at 10AM Local Time," this means that the on sale will begin at that time in the local time zone where the venue is located.
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Q: Am I guaranteed a ticket if I pre-order the album?
A: Tickets are not guaranteed with your album pre-order. We are just providing early access to the on sale which will be made available on a first come, first served basis. Early access codes will be sent via email to qualifying customers who preordered the new album.
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Q: Why didn't I receive my early access code?
A: Early access codes for US and Canada qualifying customers will be delivered via email on Monday, June 5th.
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Q: How do I qualify for an early access code?
A: In order to qualify you need to preorder the new album, All We Know of Heaven, All We Need of Hell directly from the PVRIS webstore at
pvris.com/store. UK fans can also register for early access
here.
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Q: I pre-ordered All We Know of Heaven, All We Need of Hell from another store, do I qualify for the early access to tickets?
A: Only customers who pre-ordered directly from the PVRIS webstore qualify for an early access code.
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Q: If I placed more than one pre-order, will I get additional codes?
A: No, it will be one code per customer.
UK and Europe: for any further questions or concerns please contact customer service at
PvrisPresale@wmgcustomerservice.com